Resident Services & Resources

Scheduling a showing is easy! You can request one directly from the property listing on our website, call or text our office at 352-213-6410, or email rent@knrpm.com.

If the property is currently occupied, we'll coordinate the showing around the required notice to the current residents.

Most rental applications are processed within 48–72 business hours once we've received everything needed.

Timing can vary depending on how quickly we're able to complete the credit and background screening and verify employment and rental history. Sometimes we're simply waiting for an employer or previous landlord to get back to us.

We'll keep things moving as quickly as we can while making sure every application is reviewed thoroughly and fairly.

Yes, you can. We work with plenty of residents who are relocating to Gainesville or North Central Florida and can't always visit before applying.

That said, we really prefer that you see the home first. Photos are helpful, but sometimes a property looks or feels different in person.

If you can't make it yourself, we recommend a video tour or having a trusted friend or family member view the property for you.

Absolutely. Every person 18 or older who will live in the property must complete an application, even if that person won't be financially responsible for the rent.

Each adult submits a separate application so we can complete the appropriate screening and have an accurate record of everyone living in the home.

Depending on the property and your circumstances, you may be able to use a guarantor.

A guarantor agrees to be financially responsible for the lease if the resident doesn't meet their financial obligations. Guarantors are commonly required for our student rentals.

If you aren't sure whether you'll need one, give us a call before applying and we'll help explain the requirements for the property you're interested in.

Applications can be denied for several reasons, including an eviction history, utility accounts in collections, insufficient income to reasonably support the rent, poor rental history, or other factors that don't meet the property's rental criteria.

We aren't looking for perfection. We're looking for reliable evidence that an applicant can reasonably afford the home and has a history of meeting their financial obligations.

Providing false or misleading information on an application can also result in disqualification.

First of all—congratulations!

Once you're approved, our team will send you the next steps for securing the property, including any required funds, administrative fees, lease documents, utility information, and your scheduled move-in details.

Please pay attention to the deadlines in your approval email. We can't hold a property indefinitely without the required funds and completed paperwork.

Keys are available at your scheduled move-in time once all lease requirements have been completed.

Before keys can be released, you must email confirmation that the required utilities have been placed in your name to rent@knrpm.com.

We recommend setting up utilities several days before move-in so you're not trying to handle everything while you're standing in our office ready for your keys.

Trust us—move-in day has enough going on already.

Key pickup is located at our office 1034 NW 13th Street Gainesville, FL 32601

Your lease and move-in information will tell you which utilities you're responsible for and which providers service your property.

Because utility providers vary by location, make sure you're using the information provided for your specific home.

Once the required utilities are established in your name, email your utility confirmation to rent@knrpm.com before picking up your keys.

No utility confirmation = no keys, so please don't leave this one until the last minute.

Take a good look around your new home when you move in.

Check appliances, plumbing fixtures, doors, windows, flooring, walls, and anything else you think should be documented. KNR also completes move-in documentation, but we want residents to let us know if they notice something we may have missed.

If there's an issue that actually needs repair, submit a maintenance request through your Resident Portal.

And remember: documenting an existing scratch or mark is very different from requesting a repair. Not everything that's imperfect needs to be "fixed," but we absolutely want an accurate record of the property's condition.

We typically begin reaching out approximately 60 days before your lease expires to determine whether you'd like to renew.

If we haven't received a renewal commitment, the property may be advertised for rent around the 45-day mark. This sometimes surprises residents, but it doesn't mean we've forgotten about you. We simply need enough time to find another resident if you aren't planning to stay.

If you know you'd like to renew, the sooner you let us know, the better.

Yes. Life changes. People get married, relationships change, parents move in, and families grow.

We simply need to know who is living in the property.

Contact our office before someone moves in so we can complete any required application or screening and properly add the new occupant to the lease.

Yes! We want your rental to feel like home.

Curtains, décor, removable wallpaper, and many other temporary changes are generally fine. We are big fans of how much peel-and-stick wallpaper has improved over the years.

Painting requires approval first. Paint colors must be approved, and very dark colors such as black, deep red, or other difficult-to-cover shades may not be permitted.

TV mounts and similar installations also require approval. We've seen people accidentally drill into electrical wiring, plumbing, and other things hiding behind walls.

When in doubt, ask us first. It's much easier than repairing it later.

Rent is always and forever due on the 1st.

Late fees begin according to the terms of your lease, generally on the 5th of the month.

Your AppFolio Resident Portal makes it easy to pay online, and setting up automatic payments can be a great way to make sure a busy month doesn't turn into an unnecessary late fee.

The easiest way to pay rent is through your AppFolio Resident Portal, including available electronic payment and ACH options.

We also accept money orders.

KNR does not accept cash or personal checks.

We do accept housing vouchers 

If your payment is returned for insufficient funds, an NSF fee will be charged according to your lease.

If this happens twice, we may require future payments to be made with certified funds, such as a cashier's check or money order.

Please let us know.

Communication is always better than disappearing, but notifying us that you'll be late doesn't stop late fees or required legal notices.

If rent remains unpaid, we still have to follow the procedures required by your lease and Florida law, including posting the appropriate notice when required.

We understand that life happens. Talk to us—but don't assume a conversation changes the terms of your lease.

All residents have access to the AppFolio Resident Portal from a phone, tablet, or computer.

Submit your maintenance request there and give us as much information as possible. Photos and videos can be especially helpful.

"Sink leaking underneath when faucet runs" tells us much more than "plumbing broken."

The better the information, the easier it is for us to send the right person with the right tools.

Around KNR, we have a pretty simple way to explain it:

Fire. Flood. Blood.

If the house is on fire, call 911 first, then call us.

If water is actively flooding the property and causing damage, call us immediately.

If you've come home to a situation involving an injury, blood, crime, or immediate danger, contact 911 or the appropriate emergency service first, then notify us.

Most other repairs should be submitted through the Resident Portal.

Early. Please bother us.

We would much rather hear about something while it's small.

We once had a resident notice a leak coming from upstairs but didn't report it. Eventually, the ceiling came down.

A tiny leak can become a very expensive problem when nobody knows about it.

If you notice water, unusual noises, electrical issues, appliance problems, or something that simply doesn't seem right, submit a request. We'd rather find out it's nothing than find out six weeks later that it wasn't.

No. In most cases, you don't need to miss work or rearrange your entire day for a maintenance appointment.

Our maintenance team or approved vendor can access the property in accordance with your lease and applicable notice requirements.

If you have pets, alarms, special access instructions, or anything else our team needs to know before entering, please include that information in your maintenance request.

Unless your lease says otherwise, HVAC filters are a resident responsibility.

This is especially important in Florida. A dirty filter restricts airflow, makes your system work harder, and can contribute to cooling problems.

Your air conditioner is already fighting Gainesville in August. Give it a fighting chance.

Routine items such as light bulbs and replacement smoke detector batteries are generally the resident's responsibility, unless your lease states otherwise or there's a problem with the fixture or detector itself.

If you've changed the battery and the smoke detector still isn't functioning properly, submit a maintenance request.

Tell us.

Seriously. Accidents happen.

We've had residents accidentally put holes in walls during move-in, damage something while moving furniture, and make plenty of other very human mistakes.

Letting us know early gives us a chance to figure out the best way to repair it before a small problem becomes a larger one.

Trying to hide it usually makes things harder.

Maybe!

Each property owner establishes their own pet policy, so some KNR rentals are pet-friendly while others aren't.

Pet policies may also include restrictions on the number, breed, size, or type of animal permitted.

Check the individual property listing or call us at 352-213-6410 before applying and we'll help you determine the policy for that particular home.

KNR handles requests for assistance animals in accordance with applicable fair housing requirements.

Depending on the circumstances, we may request reliable documentation supporting the disability-related need for the animal when that need isn't readily apparent. 

Documentation should come from an appropriate, reliable source with personal knowledge relevant to the request.

If you need to request a reasonable accommodation for an assistance animal, contact our office and we'll walk you through the process.

Your lease is always your first resource because it contains the specific requirements for your property.

At a minimum, residents should:

Remove all personal belongings.

Empty and clean the refrigerator.

Wipe down surfaces.

Clean the home as required by the lease.

Sweep or vacuum floors.

Remove trash.

Return all keys and other property belonging to KNR or the owner.

Provide a forwarding address.

Keep utilities on through the end of the lease.

That last one is important.

We once had someone move early, turn off the electricity, and leave food in the refrigerator. You can probably imagine how that ended.

The refrigerator ultimately had to be replaced.

We work to process security deposits as quickly as possible after move-out.

When there is no claim against the deposit, Florida law generally requires the deposit to be returned within 15 days after the tenancy ends. If the landlord intends to impose a claim on the deposit, Florida law provides a different process and notice period, which can extend to 30 days.

Make sure we have your correct forwarding address when you move out.

Potential charges depend on your lease and the condition of the property at move-out.

Generally, residents may be charged for things such as damage beyond normal wear and tear, unpaid amounts due under the lease, excessive cleaning, missing items, or other properly chargeable costs.

Normal wear and tear is different from damage. Homes are lived in, and we understand that.

Please don't.

Furniture, mattresses, boxes, trash, and other belongings should be removed before you turn over possession of the property.

If we have to remove or dispose of belongings, you may be charged for the cost.

If you accidentally leave something behind, contact us immediately. If we're able to locate and safely hold it for you, we'll do our best to help.

Treat the property the way you'd want someone to treat your own home.

That's probably the simplest way I can put it.

If you'd be upset to walk into your own home and find something damaged, dirty, missing, or left behind, chances are the property owner will feel the same way.

And please don't start "fixing" things at the last minute without asking us.

We once had a resident try to touch up her walls herself. She had the correct paint color but didn't realize there was more to matching paint than the color code.

By the time she finished, the walls looked a little like cheetah print.

Sometimes the best move-out repair is the one you call us about first.