Applicant Resources

Welcome Home


Whether you're applying for your first rental, getting ready to move in, living in one of our homes, or preparing for move-out, we're here to help.


We've put together answers to the questions we hear most often from residents. If you don't see what you're looking for, don't worry—give us a call, send us a text, or email our office. We'd much rather answer a quick question than have you guessing.



For Prospective residents

Resident Resources

  • How do I schedule a showing?

    Scheduling a showing is easy! You can request a showing directly from the property's page on our website, call or text our office at (352) 213-6410, or email us at rent@knrpm.com.


    If the property is currently occupied, we'll coordinate a showing around the required notice period for our current residents.

  • Can I apply before seeing the property?

    Yes, you can.


    Many of our residents are relocating from other parts of Florida or out of state, so we understand that seeing a home in person isn't always possible.


    That said, we always recommend seeing the property if you can. Photos are helpful, but they don't always capture how a home feels in person.


    If you can't visit, we encourage you to schedule a video tour or ask a trusted friend or family member to view the property on your behalf.

  • How much does it cost to apply?

    The application fee is $80 per person for everyone 18 years of age or older who will be living in the home.


    Every adult occupant must complete an application, even if they won't be financially responsible for the rent. This helps us maintain an accurate record of everyone living in the property.


    If your application is approved, an administrative fee (typically $100–$300, depending on the property) will be due when signing the lease.


    Please note that application fees and administrative fees are non-refundable.

  • Can I apply with roommates?

    Absolutely!


    Each person who is 18 years of age or older must submit their own application so we can review income, rental history, credit, and background information individually.


    Some roommate groups also use guarantors, particularly for student housing.

  • What if I don't qualify on my own?

    Don't panic.


    Depending on the property, you may be able to use a guarantor to strengthen your application.


    A guarantor agrees to be financially responsible if the lease obligations are not met.


    Guarantors are commonly required for student rentals and may also be accepted for other properties depending on the owner's requirements.


    If you have questions about your situation, give us a call before applying. We're always happy to talk through your options.

  • What could cause my application to be denied?

    If you are interested in a property, but unable to lease it right away, we will hold it for 7 days with a $500 nonrefundable fee. Once you begin your lease, that hold deposit will then become your security deposit.

  • How long are your leases?

    Most of our leases are 12 months.


    Student housing typically runs from August through July, while some owners may offer shorter lease terms depending on the property and market conditions.


    We're always happy to ask an owner about flexibility, but lease terms ultimately depend on the individual property.

  • Can I break my lease early?

    Life happens, and sometimes circumstances change.


    If you need to move before your lease ends, please contact our office as soon as possible.

    Many residents choose to find someone to take over their lease. Any replacement resident must complete the application process and be approved before they can move in.


    The sooner we know what's happening, the more options we usually have.

  • Can I sublease my apartment or house?

    In many cases, yes—but the new resident must complete the application process and be approved before moving in.


    This protects everyone involved.


    Unfortunately, we've seen situations where someone allowed a friend or family member to move in without approval, and significant property damage occurred. Approval helps protect both the property owner and the current resident.

  • Can someone move in after I've already signed my lease?

    Absolutely.


    We understand that life changes. People get married, welcome family members, or have other situations arise.


    The important thing is that everyone living in the property is properly added to the lease and approved before moving in.

  • Can I make changes to the property?

    We want your rental to feel like home.


    Many decorating changes are welcome, but some require approval first.


    Examples include:

    ✔ Curtains

    ✔ Peel-and-stick wallpaper

    ✔ Ring doorbells

    ✔ Shelving


    Items such as painting walls or mounting televisions should always receive approval before installation.


    We've even seen residents accidentally drill into electrical wiring while hanging TVs, so we'd rather help you do it safely than repair avoidable damage later.

  • Can I have a pet?

    Every property owner has different pet policies.


    Some homes welcome pets, while others have restrictions based on breed, size, number of pets, or HOA rules.


    The easiest way to check is by reviewing the property listing or calling our office before applying.

  • What if I have an Emotional Support Animal (ESA)?

    Residents requesting an Emotional Support Animal should provide reliable documentation from the licensed healthcare professional who is currently treating them.


    Documentation should be current and may need to be updated at lease renewal.


    If you have questions about the process, our team is happy to help explain the requirements.

  • What if I get a pet after moving in?

    Please let us know before bringing a new pet into the home.


    Owner approval is required.


    Depending on the property, pet rent, pet fees, breed restrictions, vaccination records, and pet photos may also be required.

  • When is rent due?

    Rent is due on the 1st of every month.


    Late fees begin on the 5th, according to your lease.


    Scheduling automatic payments through your resident portal is one of the easiest ways to avoid late fees.

  • What payment methods do you accept?

    Residents can pay online through the AppFolio Resident Portal using ACH or other available electronic payment options.


    We also accept money orders.


    We do not accept cash or personal checks.

  • What happens if my payment is returned?

    Returned payments are subject to a Non-Sufficient Funds (NSF) fee.


    If a payment is returned more than once, future rent payments may be limited to certified funds such as a cashier's check or money order.

  • What if I'm going to be late?

    Please let us know.


    While notifying us doesn't eliminate late fees or legal notices required by the lease, communication helps us understand what's happening and answer any questions you may have.


    Ignoring the situation almost always makes it more stressful than it needs to be.

  • How do I submit a maintenance request?

    Maintenance requests should be submitted through your AppFolio Resident Portal.


    The more details and photos you provide, the faster our team can usually determine the best solution.

  • What is considered an emergency?

    Around the KNR office, we have a simple way of remembering emergencies:


    Fire. Flood. Blood.


    If there's a fire or medical emergency, call 911 first, then notify KNR.


    If water is actively flooding your home and causing damage, contact our emergency maintenance line immediately.


    Most other maintenance concerns should be submitted through the resident portal.

  • When should I report a maintenance issue?

    As soon as you notice it.


    One of the biggest mistakes residents make is waiting because they don't want to bother us.


    Please bother us.


    We once had a resident notice water leaking from an upstairs unit but waited to report it. Unfortunately, the leak continued until the ceiling eventually collapsed.


    Small problems are almost always easier—and less expensive—to fix than major ones.

  • Do I have to be home for maintenance?

    Not usually.


    As long as we have proper authorization to enter according to your lease, our maintenance team or vendor can complete most repairs while you're away.

  • How quickly are maintenance requests completed?

    We work to acknowledge maintenance requests within 24 business hours.


    Completion times depend on the type of repair, parts availability, vendor scheduling, and the urgency of the issue.


    Emergency repairs are prioritized ahead of routine maintenance.

  • Who changes the HVAC filter?

    Unless your lease states otherwise, residents are responsible for replacing HVAC filters.


    Changing your filter regularly helps your air conditioning system run more efficiently and may help prevent larger maintenance issues.

  • Who replaces light bulbs and smoke detector batteries?
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  • What if I accidentally damage something?

    Please tell us.


    Accidents happen.


    Whether it's a hole in the wall during move-in or damage caused while assembling furniture, letting us know early gives us the best opportunity to find the simplest solution.

  • Can I decorate?

    Absolutely!


    We love seeing residents make their rental feel like home.


    Just remember that some permanent changes require approval before beginning.

  • Can I hang a TV?

    Yes—with approval.


    We simply want to make sure you're not damaging electrical wiring, plumbing, fireplaces, or other important parts of the home.

  • Can I have overnight guests?

    Of course!


    If someone will be staying for an extended period (generally more than 72 hours), please let us know so we can make sure everything complies with your lease.

  • What if my neighbor is causing problems?

    Please reach out to us.


    Whether it's noise, parking concerns, smoking issues, or another problem, we'll do our best to help determine the appropriate next step.

  • What should I do before moving out?

    Your lease contains the complete move-out requirements, but here are the basics:


    • Remove all personal belongings

    • Empty and clean the refrigerator

    • Wipe down surfaces

    • Sweep or vacuum floors

    • Return all keys

    • Leave utilities on until your lease officially ends


    One friendly piece of advice...


    Please don't try to touch up paint unless we've asked you to.


    We once had a resident match the paint color perfectly—but not the sheen. The walls ended up looking like cheetah print.


    Sometimes leaving it alone is actually the better choice.

  • When will I receive my security deposit?

    Our goal is to process security deposits within 15 days whenever possible.


    During busier times of year, the process may take up to 30 days, depending on inspections and any necessary estimates.

  • What can be deducted from my security deposit?

    Charges may include damage beyond normal wear and tear, cleaning required beyond ordinary use, unpaid rent, lease charges, or other items permitted under your lease and Florida law.

  • Can I leave furniture or other belongings behind?
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • What if I move out before my lease ends?

    Please let us know once you've moved out.

    Even if you've left the property early, remember to:


    • Leave utilities on until your lease ends.

    • Return all keys.

    • Provide a forwarding address.

    • Continue meeting the financial obligations outlined in your lease.


    Communication makes the process much smoother for everyone.

Helpful & Informative Documents

Rebecca's Friendly Advice

After managing hundreds of rental properties, I've learned a few things I wish every resident knew.


Report maintenance early. A tiny leak today can become a major repair tomorrow.


Communication solves most problems. If you're unsure about something, ask. We'd rather answer a question than fix a misunderstanding.


Treat the home like it's your own. Every rental is someone's investment, and taking care of it protects both the property and your security deposit.


Don't be afraid to reach out. Whether you're moving in, living in the home, or preparing to move out, we're here to help.


Still Have Questions?

We're just a phone call, text, or email away.


📞 Call or Text: (352) 213-6410


📧 Email: rent@knrpm.com


💻 Resident Portal: Submit maintenance requests, pay rent, and access your resident account.

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